Storage South Norwood Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage South Norwood provides storage and related removal and transport services. By making a booking, placing items into storage, or using any associated removal or handling services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business that makes a booking or uses the services.
Services means any storage, removal, transport, collection, delivery, packing, handling or associated services provided by Storage South Norwood.
Premises means any storage facility or operating location used by Storage South Norwood to deliver the services.
Goods means any items, property or belongings handed to or stored with Storage South Norwood in connection with the services.
Contract means the agreement between Storage South Norwood and the customer made subject to these Terms and Conditions.
2. Scope of Services
Storage South Norwood provides storage space and associated services, which may include the collection, transport and removal of goods, as well as loading, unloading and basic packing or unpacking. The exact scope of the services will be confirmed at the time of booking and may be supplemented by written confirmation provided to the customer.
Storage South Norwood reserves the right to decline to provide services where the goods are unsuitable for storage or transport, where access is unsafe or impractical, or where the customer has failed to provide accurate information about the goods, the locations involved, or any particular access issues.
3. Booking Process
All services must be booked in advance. Bookings can be made by completing the required booking forms or by providing the necessary details as requested by Storage South Norwood, including but not limited to collection and delivery addresses, dates, times, a description of the goods, estimated volume or quantity, and any special handling requirements.
The customer must ensure that all information provided during the booking process is complete and accurate. Charges may be revised if the information supplied is incomplete, inaccurate or changes prior to or on the service date. Storage South Norwood may require a deposit or full payment in advance in order to confirm a booking.
A booking will only be considered accepted and a contract formed when Storage South Norwood confirms the booking. Any quotations issued are invitations to treat only and do not constitute a binding offer until expressly accepted.
4. Quotations and Charges
Quotations are based on the information provided by the customer and on normal access conditions at both collection and delivery points or storage premises. Quotations will generally specify whether they are inclusive or exclusive of any taxes or additional charges. Additional charges may apply where:
Access involves stairs, long carry distances, restricted parking or other difficulties not previously disclosed.
The volume, weight or nature of the goods exceeds that initially described.
There are delays outside Storage South Norwood's control, including waiting time, key delays or lack of access to premises.
Extra services are requested or required, such as packing, dismantling, assembly, or materials.
Charges for ongoing storage are usually levied on a weekly or monthly basis and are payable in advance unless otherwise agreed in writing.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment for removal or transport services is due prior to or on the day of service, and payment for storage is due in advance for each storage period. Storage South Norwood may require a deposit to secure a booking, with any balance due before services commence.
Where invoices are issued, they must be paid within the payment period stated on the invoice. If no period is stated, payment will be due immediately on receipt. If payment is not received by the due date, Storage South Norwood reserves the right to charge interest on the outstanding amount at a reasonable commercial rate, to suspend services, and to restrict access to stored goods until all sums owed are paid in full.
The customer is responsible for any bank charges, transfer fees or other costs associated with making payment. All payments must be made in cleared funds in the currency specified by Storage South Norwood at the time of booking.
6. Cancellations and Amendments
The customer may cancel or amend a booking by providing notice to Storage South Norwood. Any cancellation or amendment is only effective when acknowledged by Storage South Norwood.
Storage South Norwood may apply cancellation or amendment charges depending on the amount of notice given:
If more than a reasonable number of days notice is given, no cancellation fee may be charged apart from any non-refundable costs incurred on the customer's behalf.
If short notice is given, Storage South Norwood may charge a percentage of the quoted fee or the full amount, particularly where staff, vehicles or storage units have already been allocated or costs incurred.
Where a customer fails to be present at the agreed time or fails to provide access, the service may be treated as cancelled and charges may apply. Any amendment involving an increase in work, time, volume or distance may result in an adjusted quotation and additional charges.
7. Customer Responsibilities
The customer is responsible for:
Ensuring that they are legally entitled to store or move the goods and that the goods do not breach any law or regulation.
Providing adequate and accurate information about the goods, the access, parking arrangements and any restrictions affecting the services.
Ensuring that premises are safe, with clear access for vehicles and staff, and that any special instructions are clearly communicated.
Properly packing and securing goods unless packing services are expressly included in the contract.
Removing any prohibited, dangerous or perishable items from the goods before collection or storage.
Complying with all applicable waste regulations and not using the services to dispose of waste unlawfully.
8. Prohibited and Restricted Items
The customer must not submit for storage or transport any goods which are illegal, hazardous, explosive, flammable, corrosive, toxic or otherwise dangerous, including but not limited to gas cylinders, fireworks, fuels, chemicals and certain batteries.
Perishable items, live animals, plants, stolen goods, cash, securities, high-value artwork, jewellery or other items of unusually high value should not be stored unless expressly agreed in writing and subject to any additional conditions or charges. Storage South Norwood reserves the right to refuse, remove or dispose of any prohibited items without notice and at the customer's risk and expense.
9. Waste and Environmental Regulations
Storage South Norwood is not a waste carrier and does not operate as a general waste disposal service. The customer must not use the services for the disposal of household, commercial or hazardous waste, and must not leave unwanted goods, packaging or rubbish at the premises or in vehicles.
Where Storage South Norwood agrees to assist with the removal of unwanted items, this will be subject to separate charges and must comply with all applicable waste and environmental regulations. The customer remains responsible for ensuring that any waste or unwanted items are lawful to dispose of and are accurately described. Any costs, fines or penalties arising from the improper or unlawful disposal of items due to the customer's failure to disclose relevant information will be recoverable from the customer.
10. Use of Storage Units and Premises
Where the services include the provision of a storage unit or space, the customer is granted a licence to use that space for the storage of authorised goods only. This licence does not create any tenancy or other right of exclusive possession. The customer must keep the unit secure, use it in a responsible manner and not cause any damage or nuisance to the premises or to other users.
The customer must comply with all site rules issued by Storage South Norwood from time to time, including rules on access times, security, conduct, and fire safety. Storage South Norwood may move goods or relocate the customer to an alternative unit of a similar size where reasonably necessary for operational or safety reasons.
11. Access to Stored Goods
Access to stored goods is subject to any access times and procedures notified by Storage South Norwood. The customer must provide adequate identification and comply with any site security measures. Storage South Norwood may temporarily restrict access where necessary for safety, maintenance, legal compliance or where the customer is in arrears.
If the customer appoints a representative to access the goods, the customer is responsible for that representative's actions and any resulting loss or damage. Storage South Norwood may refuse access to any person who fails to comply with site rules or whose behaviour is considered unsafe or unreasonable.
12. Insurance and Risk
The goods remain at the customer's risk at all times unless otherwise agreed in writing. The customer is strongly advised to arrange adequate insurance cover for the full value of the goods both during transit and whilst in storage. Storage South Norwood may offer or suggest insurance options but it is the customer's responsibility to ensure that any policy is suitable for their needs.
Risk in the goods may pass back to the customer on delivery, on removal from storage, or upon any authorised access to the storage unit by the customer or their representative.
13. Liability and Limitations
Storage South Norwood will exercise reasonable care and skill in providing the services. However, liability for loss of or damage to goods, property or premises is subject to the following limitations, except where prohibited by law:
Storage South Norwood will not be liable for loss or damage arising from wear and tear, gradual deterioration, atmospheric or climatic conditions, vermin, inherent defects, or the defective or inadequate packing of goods by the customer.
Storage South Norwood will not be liable for any loss of profits, loss of use, loss of data, loss of opportunity or any indirect or consequential loss, even if advised of the possibility of such loss.
Any liability for physical loss of or damage to goods caused by Storage South Norwood's negligence or breach of contract may be limited to a reasonable amount per item or per consignment, or to the amount recoverable under any applicable insurance, whichever is lower, unless a higher value has been declared and additional charges agreed in writing.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be limited or excluded by law.
14. Claims and Time Limits
The customer must inspect the goods as soon as reasonably practicable following completion of removal, delivery or access to storage. Any visible loss or damage must be notified to Storage South Norwood immediately, and in any event within a reasonable period from the date of service or discovery of the issue.
Written details of any claim must be provided promptly with supporting evidence. Storage South Norwood is entitled to inspect any alleged damage and to require evidence of value and ownership. Failure to notify a claim within a reasonable period may affect the ability to investigate and may limit or extinguish any liability, except where prohibited by law.
15. Lien and Sale of Goods
Storage South Norwood has a lien over the goods for all charges and expenses due under the contract or any other agreement with the customer. Where any sum remains unpaid after the due date, Storage South Norwood may retain the goods and refuse access until full payment has been made.
If charges remain unpaid for a prolonged period despite reasonable notice, Storage South Norwood may, in accordance with applicable law, sell or dispose of some or all of the goods to recover the outstanding amounts and any reasonable costs of sale or disposal. Any surplus remaining after deduction of all sums due will be held for the customer.
16. Termination
Either party may terminate the contract for storage by giving reasonable notice in writing, subject to any minimum storage period agreed at the time of booking. All charges up to the date of removal of the goods from storage are payable in full.
Storage South Norwood may terminate the contract immediately and without refund where the customer is in serious breach of these Terms and Conditions, where the goods or the customer's conduct pose a risk to safety, security or legal compliance, or where required to do so by law or by a competent authority.
17. Data Protection and Privacy
Storage South Norwood will collect and process personal information as necessary to provide the services, manage bookings, process payments and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws. The customer is responsible for ensuring that any personal information they provide about third parties is supplied with appropriate authority and consent.
18. Variation of Terms
Storage South Norwood may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that contract, although reasonable changes may be made to reflect changes in law, regulation or operational requirements. Where ongoing storage is provided, updated terms may apply following reasonable notice to the customer.
19. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any contract between the customer and Storage South Norwood.
20. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect. Any failure or delay by Storage South Norwood in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
The contract is between Storage South Norwood and the customer only. No other person has any rights to enforce any of its terms. The customer may not assign or transfer their rights or obligations under the contract without the prior written consent of Storage South Norwood.
