Southnorwood Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Southnorwood Storage provides storage-related services in the United Kingdom. By making a booking, placing goods into storage, or using any associated service, you agree to be bound by these terms. Please read them carefully before confirming a reservation, as they explain how the storage agreement works, what charges apply, when cancellations may be made, and the responsibilities of both parties. Throughout these Terms and Conditions, references to “we”, “us” and “our” mean Southnorwood Storage, while “you” and “your” mean the customer, hirer, or any person acting on the customer’s behalf.

These terms apply to all self-storage, short-term storage, long-term storage, and any related handling or administration services supplied by Southnorwood Storage, unless a separate written agreement states otherwise. If any part of these terms is found to be unenforceable, the remaining provisions shall continue in full force. We may update these terms from time to time, and the version in force at the time of your booking will apply unless changes are required by law or are otherwise communicated to you in writing.

In these terms, storage unit, locker, or space refers to the area allocated to you for storing goods. The service is intended for lawful domestic or business goods only, subject to the restrictions set out below. You must ensure that all goods placed into Southnorwood Storage premises comply with all applicable laws and do not pose a risk to people, property, or the environment. We reserve the right to inspect goods where reasonably necessary to confirm compliance with these terms.

Booking Process
Bookings may be made through our accepted reservation channels and will only be confirmed when we have received the required booking information and, where applicable, the initial payment or deposit. During the booking process, you must provide accurate and complete details, including your name, address, contact information, and any business or identity details that we reasonably request. A booking does not guarantee immediate availability until it has been accepted by us. We may decline a booking where we believe the service would be unsuitable, unsafe, unlawful, or unavailable.

When making a reservation for storage services in Southnorwood, you are responsible for selecting a unit size and service type suitable for your goods. Any estimate we provide is based on the information you give us and is not a guarantee unless expressly confirmed in writing. You should inspect the premises and the allocated storage space before placing items in storage if you wish to satisfy yourself that it is appropriate for your needs. If you act on behalf of another person or company, you confirm that you have authority to do so and that all persons with an interest in the goods are bound by these terms.

Payments and Charges
Fees for Southnorwood self-storage and related services are payable in advance unless we agree otherwise in writing. Charges may include storage rent, administration fees, key or access fees, late payment charges, cleaning charges, waste disposal charges, or any other amounts stated at the time of booking or in an updated price list. Unless otherwise specified, all prices are inclusive or exclusive of VAT as stated on the relevant invoice. Payment must be made by the method accepted by us and cleared funds must be received on or before the due date.

If payment is not received on time, we may suspend access to the storage unit, refuse entry to the premises, apply reasonable late fees, and take steps to recover any outstanding sums. Interest may be charged on overdue amounts at the statutory rate applicable in the United Kingdom, where permitted by law. You remain responsible for all charges until the agreement ends and the space has been vacated, cleaned, and returned in the condition required by these terms. Any discount, introductory offer, or promotional rate applies only for the period and conditions stated at the time of issue.

Cancellations and Termination
You may cancel a booking before the service starts, subject to the cancellation conditions communicated at the time of reservation and any non-refundable charges already incurred. Once storage has begun, you may end the agreement by giving the minimum notice period stated in your contract or invoice. If no notice period is specified, a reasonable written notice must be given before the end of the next billing cycle. You must remove all goods by the termination date and leave the unit empty, swept, and free from damage, waste, and contamination.

We may terminate or suspend the agreement immediately, or on giving notice where appropriate, if you breach these terms, fail to pay charges, store prohibited items, use the premises unlawfully, or create a health and safety risk. If the agreement ends for any reason, you must pay any outstanding sums and any additional costs incurred by us in relation to removal, cleaning, security, disposal, or repair. Termination does not affect rights or liabilities accrued before the agreement ended.

Use of the Storage Unit
You must use the storage unit carefully and only for lawful purposes. You agree not to damage the unit, shared areas, gates, locks, access systems, or any other property belonging to us or another customer. You must keep the unit locked where required and must not share access credentials unless we have expressly authorised this. You are responsible for ensuring that your goods are securely packed, adequately protected, and suitable for storage in the conditions provided. We are not responsible for packaging failures, deterioration caused by the nature of the goods, or ordinary wear and tear.

You must not store items that are illegal, stolen, hazardous, dangerous, flammable, explosive, toxic, odorous, perishable, environmentally harmful, or likely to attract pests. This includes, without limitation, explosives, firearms, ammunition, chemicals, solvents, gas cylinders, fuel, asbestos, medical waste, live animals, and any item restricted by law or regulation. You must also not use the storage space for living accommodation, business trading activities that create nuisance, or any activity that breaches planning, fire, environmental, or licensing laws. If we reasonably suspect a breach, we may refuse access, inspect the unit where lawful, or take steps necessary to protect the site and its users.

Waste Regulations and Environmental Duties
You are responsible for removing all unwanted items, packing materials, and general waste from the premises unless we have expressly agreed to dispose of them as a separate service. Any waste left in or around the unit may be treated as abandoned goods or waste, depending on the circumstances and applicable law. Where we remove waste on your behalf, you agree to pay the associated disposal charge and any administrative cost reasonably incurred. Waste must be handled in accordance with applicable UK environmental and waste regulations, including requirements relating to segregation, storage, transfer, and lawful disposal.

You must not dispose of hazardous or controlled waste at the site unless we have agreed in advance and all legal requirements have been met. If your stored goods leak, spill, decompose, or otherwise contaminate the premises, you are liable for any costs of containment, remediation, cleaning, specialist disposal, and third-party claims resulting from the incident. You must notify us immediately if any item stored by you becomes dangerous, unstable, or likely to cause pollution, injury, or damage. We may take emergency action where necessary to reduce risk, and all reasonable costs will be payable by you.

Liability
We will exercise reasonable care and skill in providing our storage service, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we shall not be liable for loss or damage to goods stored with us except where such loss or damage is directly caused by our proven negligence or wilful misconduct.

We are not responsible for loss arising from the nature of the goods, inadequate packing, inherent defects, mould, mildew, temperature variation, ordinary atmospheric conditions, vermin, or events outside our reasonable control. We do not insure your goods unless we state otherwise in writing. You are strongly advised to arrange appropriate insurance cover for the full replacement value of your items while in storage. If you choose to rely on any insurance option we may offer, you must ensure that the declared value is accurate and that any policy conditions are satisfied.

To the fullest extent permitted by law, our total liability arising under or in connection with the storage agreement shall be limited to the amount paid by you for the relevant storage period, or such other amount as is expressly stated in your contract, except where a higher limit is required by law. We shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss of anticipated savings, whether arising in contract, tort, or otherwise. You remain responsible for ensuring that no third party relies on the storage arrangement without your consent and supervision.

Access, Inspections, and Security
We may operate access controls, opening hours, security procedures, or identification checks to protect the premises and the goods stored within them. You must comply with all security instructions and site rules in force from time to time. We may inspect a unit where necessary for maintenance, safety, legal compliance, or to address suspected breach of contract, provided we act reasonably and, where practicable, give notice. We are not responsible for security failures caused by your negligence, failure to lock the unit properly, or disclosure of access details to third parties.

Force Majeure
We shall not be in breach of these terms where performance is delayed or prevented by events beyond our reasonable control, including fire, flood, storm, power failure, industrial action, governmental action, civil disorder, pandemic restrictions, or interruption to utilities or transport. In such circumstances, our obligations will be suspended for the duration of the event, and we may take reasonable steps to protect the site and stored goods. We will not be liable for losses caused by such events where those losses could not reasonably have been avoided.

Abandoned Goods
If you fail to remove your goods after termination, or if we reasonably believe goods have been abandoned, we may treat them in accordance with applicable law and our reasonable procedures. This may include storage, sale, donation, disposal, or other lawful action after appropriate notice where required. Any proceeds from sale may be used to offset unpaid charges, removal costs, legal expenses, and disposal fees, with any remaining balance handled in accordance with law. We may continue to charge storage fees while goods remain on site.

Data and Records
We may process personal data supplied during the booking and storage relationship for the purposes of account administration, security, service delivery, legal compliance, debt recovery, and maintaining site records. You must keep your contact details up to date and notify us promptly of any change. We may retain records for as long as necessary to meet legal, contractual, accounting, or insurance obligations. Any privacy-related matters are handled separately in our privacy documentation, where applicable.

General Provisions and Governing Law
These terms constitute the entire agreement between you and us in relation to the storage service, unless varied in writing by an authorised representative of Southnorwood Storage. No waiver of any breach shall be deemed a waiver of any later breach. You may not assign your rights or obligations without our prior written consent. If any clause is invalid, unlawful, or unenforceable, that clause shall be severed to the minimum extent necessary and the rest of the agreement shall remain effective.

This agreement and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. By using the services of Southnorwood Storage, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and that you are responsible for complying with them throughout the period in which your goods remain in storage.